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Flexible Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Gearhead Archery within 14 days of the purchase date, subject to the conditions and exclusions below.
You may initiate a return or exchange online
Step 1:
Contact form method:
The quickest way to initiate a return is to start one by using the online contact form.
To find the form, click on the link here: https://www.gearheadarchery.com/returns
Please fill out the necessary information boxes. In the “Questions or Comments” section, please reference the order number and the reason for the return. One of our associates will confirm the contact within 48 hours to begin the return process.
Contact by phone:
To start a return over the phone, please call: (608) 370-8016.
Once the call has been answered, please state that you wish to start a return. We will ask you for additional details such as your name and order number, so please have this information available before placing a call. Please note that a return over the phone is only applicable during our business open hours of 9AM-5PM Monday-Friday – Central Time.
Step 2:
Pack Your Item Properly
Place your item back into the original manufacturer’s packaging. Then, place it and your order invoice into an outer shipping box. Be sure to pack it properly so your item won’t become damaged during transit. Damages encountered during return shipping may deduct from the return value or void eligibility for a complete refund. All items originally included in the product package must be included to be eligible for a complete refund.
Step 3:
Ship Your Item with Return Label. You are responsible for the return label unless the product arrived defective or the wrong item, in which case we will supply you with a pre-paid return label. Products found not to be defective upon return are subject to a return shipping negative credit from the refund amount.
Securely affix your return label to the outside of the shipping package. We recommend you ship via insured ground service with a tracking number. We cannot be responsible for lost packages. Reference the return address below.
Return Address
Attn: Return Department
Gearhead Archery
1850 Prairie St.
Prairie Du Sac, WI 53578-2043
Return an Item in Person
You may return an item to our Service Desk at our Prairie Du Sac Offices. Due to Coronavirus restrictions, all returns in person must be scheduled in advance.
Eligibility Conditions
Please read the conditions below. If all conditions are not met, Gearhead Archery reserves the right to refuse the return or to charge a minimum 20% restocking fee. Re-stocking fees vary by product type (please see re-stocking fees section). All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals, accompanying free items, and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Gearhead Archery can only refund the original purchase price. Shipping and handling fees are non-refundable.
Nonreturnable Items
- Damaged items – Items returned clearly damaged beyond reasonable use will not be accepted and will be shipped back by customer expense with no refund to original purchase price
- Any product, regardless of reason, beyond the 14-day return window
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion.
Exchanges
Please allow 7-14 business days for mail-in exchanges to be processed.
Re-stocking fees:
|
General items below $500 in new/sealed condition: |
0% |
|
General items which have had their shrink-wrap or seals are broken |
15% |
|
General (eligible) items which are returned with no defects and in condition other than the above condition, |
up to 15% |
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
“14-Day” Return Window:
The 14-day return window is defined as the time from initial order placement as the timestamp registered by the website, and 14 full days from that date. The order timestamp is recorded upon successful checkout. Each “day” includes the standard 24 hours, business day, weekend, and holidays. This amounts to 336 hours from initial order to placement, to the expiring of the open 14-day return window. The 14-day return window does not start from the time of payment and/or the time the product is received to the end customer, but rather the time of order placement. Should you wish to return an item, it must be returned within 14 days of the order completion date & time.
Limited Liability
Gearhead Archery is not responsible for personal data or items left in returned merchandise. Gearhead Archery is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise to be qualified for compensation of any kind. Gearhead Archery reserves the right to grant or deny ANY return beyond the 14-day window at their discretion, and apply a minimum of 50% higher than the listed restocking fee for any such special exception, should an exception be executed.